Versand

Thank you for choosing Grease Quip UK Limited for your purchases. We are committed to providing you with a seamless and reliable shipping experience. Please read our shipping policy below to understand how we handle the delivery of your orders.

1. Free Tracked 48 Hour Delivery:
We offer free tracked 48-hour delivery on all purchases. This means that once your order is processed and dispatched, you can expect to receive it within 48 hours. We use Royal Mail for our shipping services, ensuring the safe and timely delivery of your items. You will also receive a tracking number to monitor the progress of your shipment.

2. Next Day Delivery:
If you require expedited delivery, we offer a next day delivery option for £7.99 By choosing this option, your order will be prioritised and delivered to you on the following business day. Please note that this service is available for orders placed before our designated cut-off time. Orders placed after the cut-off time will be processed on the next business day.

3. International Delivery: £7.99

- We offer various shipping methods for international delivery, with estimated delivery timeframes depending on the destination and shipping method selected.
- Shipping costs will be calculated based on the destination, weight, and dimensions of the package.
- International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country, which are the responsibility of the recipient.
- Tracking information will be provided for all international shipments.
- Lost or damaged shipments will be resolved through our customer support team.
- International shipping returns and refunds are subject to our standard return policy.

4. Order Processing:
We strive to process and dispatch all orders as quickly as possible. Orders received before our cut-off time (usually 2:00 PM GMT) will be processed and dispatched on the same day. Orders received after the cut-off time will be processed on the next business day.

5. Delivery Restrictions:
Currently, we only offer shipping within the United Kingdom. We are unable to ship to international destinations or PO Box addresses. If you have any specific delivery requirements or restrictions, please contact our customer support team, and we will do our best to accommodate your needs.

6. Delivery Updates and Tracking:
Once your order is dispatched, you will receive an email notification with your tracking number. You can use this tracking number to monitor the progress of your shipment on the Royal Mail website or through the provided tracking link. If you have any concerns regarding the delivery status of your order, please contact our customer support team, and we will be happy to assist you.

7. Lost or Damaged Shipments:
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution. Please note that any claims for lost or damaged shipments must be reported within 7 days of receiving the order.

Please note that our shipping policy is subject to change without prior notice. Any updates or modifications will be communicated through our website or via email.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to provide you with the best possible service.

Thank you for choosing Grease Quip UK Limited. We appreciate your business!

Sincerely,
GQ